Meet Loretta Chan, Counsellor, Medical Social Service, Changi General Hospital. She’s an advance care planning counsellor and mainly speak to the family and patients to find out what their medical preferences are to assist them in their decision.
TELL US ABOUT YOURSELF IN 1 LINE.
I’m a positive and approachable person, as I enjoy hearing people’s life stories and I believe it’s a privilege when people choose to confide in me.
TELL US SOMETHING MOST PEOPLE MIGHT NOT KNOW ABOUT YOU.
I enjoy exercising and usually I will go for either yoga or tennis with my friends. Another item in my bucket list, would be to travel around the world to take all the different roller coaster rides as I love the adrenaline rush that comes with it.
WHAT’S THE BEST PIECE OF ADVICE YOU’VE EVER RECEIVED?
My supervisors and mentors have also advised me not to take negative emotions directed at me too personally. Their frustration usually stems from their illness, so we shouldn’t take it too personally. Its hard not to get affected sometimes, but its good to know that they don’t mean it as it’s part of the illness as well.
TELL US ABOUT A TIME WHEN THIS PIECE OF ADVICE CAME IN USEFUL.
One person’s pain, can be someone’s blessing. Everyone has different definition of what is good for them. Person A may feel that coming to the hospital is good, as there are care and support being given and they have the mentality that they will get better. Person B may rather choose to stay at home as their more comfortable at home than at the hospital. Thus we should learn to not let negative emotions get the better of us and to learn to manage our emotions.